Adding and removing agents

1. Open Billing from the left menu.
2. Click Change plan.
3. Set the number of agents you want.
4. Confirm.

Adding agents

The additional cost is charged to your card right away, prorated for the rest of the current period. If that payment fails, the change is not applied and we won't try again later — your plan stays exactly as it was.

Removing agents

The reduction is scheduled for the end of your current billing period. Those agents keep working until then, and no credit or refund is issued because you've already paid for the time.