Frequently asked questions

How soon will I see leads?

Outreach begins once your targeting, messaging and agents are approved. Connection requests go out first, and replies typically start arriving in the second week as invitations get accepted.

Why don't I see any leads yet?

The most common reason is that no LinkedIn Senders are assigned to your account yet. Open the LinkedIn Senders page and choose your senders. If senders are assigned and it's still empty after a week, open a support ticket.

How long do approvals take?

Usually within one business day. Your existing targeting and messaging keep running while a change is pending, so nothing pauses.

Can I pause my outreach?

Yes. Open a support ticket and tell us when to stop and when to resume. Pausing outreach doesn't pause billing, so tell us if you'd also like to reduce agents.

Why was my message edited?

Our team occasionally adjusts wording that would break LinkedIn's limits, trip spam filters, or reference a token that doesn't exist. We'll flag anything substantive with you.

Can I use my own LinkedIn account?

No. Outreach runs through managed LinkedIn Agents we operate, which keeps your personal account out of any risk. We never ask for your LinkedIn credentials.

What data do you collect about my leads?

Public LinkedIn profile information — name, headline, company, role, profile URL — plus the messages exchanged with your agents. Nothing is shared with other clients.

Does the reply sentiment come from a person?

No, it's classified by AI. It's accurate most of the time but worth skimming yourself, especially for short or ambiguous replies.

Can I add more agents mid-month?

Yes. Change your plan on the Billing page. The extra cost is charged straight away, prorated for the rest of the period.

What happens when I remove an agent?

The agent keeps working until the end of your current billing period, then the reduction takes effect. No credit or refund is issued for the remainder of the period.

How do I cancel?

Cancel from the Billing page or open a support ticket. Your subscription ends at the close of your current billing period and your data stays available until then.

Can I export my leads?

Yes. Use Export CSV on the Leads page. The export respects whatever filters you have applied.