Open a ticket, track replies, and respond by email.
- Open Support Tickets from the left menu and click New ticket.
- Give it a short subject, pick a category and describe what's happening.
- Attach screenshots if they help — they usually do.
- Submit. You'll get an email whenever we reply.
Replying by email
You can answer a notification email directly and your reply is added to the ticket. There's no need to sign in unless you want to attach files.
Tip: Include the lead name, agent name or exact time something happened. It's usually the difference between a same-day fix and a round of questions.