How replies are classified and what to do with each.
When a prospect writes back, the lead is marked Reply detected. Our AI then reads the response and classifies the sentiment so you can prioritise.
- Positive reply — interest, a question about the offer, or a request for more detail. Handle these first.
- Negative reply — a decline, a wrong-fit response, or a request to stop.
- Reply detected with no sentiment — the response was ambiguous. Read it yourself.
Tip: Click a reply badge to jump straight to the Messages tab, scrolled to the newest message in the conversation.
Note: Sentiment is a helper, not a judge. Skim the negatives occasionally — a short 'not right now' is sometimes worth a follow-up later.